This Privacy Policy describes how Sunrise Contracting Group LLC ("we", "us", "our") collects, uses, and protects information when you use our website, client portal, and related services (collectively, the "Services").
1. Information We Collect
- Contact information — name, email address, phone number, mailing address.
- Project information — property address, insurance claim details, photos, signed documents, payment history.
- Account information — login credentials, portal activity.
- SMS opt-in records — phone number, timestamp, consent language, and source of consent.
- Technical data — IP address, browser type, device information, usage logs.
2. How We Use Information
- Deliver restoration, mitigation, and reconstruction services you request.
- Communicate with you about appointments, estimates, contracts, invoices, and project status.
- Process payments and issue receipts.
- Comply with legal, tax, and insurance requirements.
- Improve and secure our Services.
3. SMS / Text Messaging
When you opt in to SMS, we use your mobile number to send appointment reminders, project updates, invoice and payment notifications, and links to documents that need your signature. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Service Providers
We use trusted third-party processors only to operate the Services, including:
- Twilio — SMS delivery on our behalf.
- Stripe — payment processing.
- Supabase / Lovable Cloud — secure data hosting and authentication.
These providers are bound by contract to use your information only to perform services for us and are prohibited from using it for their own marketing.
5. Data Retention
We retain personal information for as long as your account is active and as required to comply with our legal, contractual, and insurance obligations. SMS consent and opt-out records are retained for at least four years.
6. Your Choices
- Reply STOP to any SMS to opt out of text messaging.
- Email us to request access, correction, or deletion of your information.
- Close your account at any time by contacting us.
7. Security
We use industry-standard safeguards (encryption in transit, access controls, audit logging) to protect your information. No system is 100% secure; we will notify affected users of any breach as required by law.
8. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect their information.
9. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised.
10. Contact Us
Sunrise Contracting Group LLC
Email: support@sunrisecontractinggroup.com
Phone: (555) 555-5555
See also our SMS Terms & Conditions.